I just wanted to make known, that two of your armed response guards were very helpful yesterday and deserve acknowledgment. Some criminals tried to steal my telkom line yesterday from the vlei side and in doing so triggered my electric fence. They had cut the wire and in doing so left half of it behind which then fell onto the electric fence and was shorting it out. I pressed my panic button and two armed response officers (Skhumbuzo R261 and Williams Gordyi) arrived and I explained the situation. I asked them to please do a perimeter sweep and go into the vlei behind my back garden if possible to see if all okay and have a look at what can be done about my fence that was shorting. They were so happy to assist and had no problem carrying a step ladder through my neighbours property into the vlei behind my house to check my fence. They removed the leftover wire that was shorting the fence and did it with a smile. This is truly remarkable. Thanks to them I could put my electric fence back on for the rest of the day. Well done TRSS ! My neighbour had a similar situation on Monday with criminals trying to steal telkom cable and one of your armed response vehicles (not sure the name of the officer) chased them with his car for some time but unfortunately lost them. Thumbs up to this officer as well.
Just a quick note to say thank you for the excellent service that we received from you and your team. Your response and turnaround time on installing beams and on ensuring security at night until the beams could be installed, was priceless! I was very impressed with the fact that on the first call from your centre, early hours of the morning, the men on the ground and the men in the control room, knew of all the changes at our property and were in complete control of the situation. Well done TRSS.
I would like to say Thank you, this time! Jean phoned me at 14h45 to let me know that my gate is standing wide open, I was worried because of the dogs as I know they like running out, so I left work. I arrived at home with TRSS standing outside my premises making sure its ok. Thank you very much, I really appreciate that.
Last Wednesday June 11 I received a shattering phone call from your paramedics team sited at 9 th on Richard in Fourways Gardens. They had found my husband in his car slumped over the wheel having had a massive heart attack. We live in Cape Town and were completely at a loss as to what to do. Chris from the control room arranged for the undertakers to send an ambulance and for the police in attendance to give his personal effects to a work colleague and somehow his calm reassurance and competence seemed to put our minds at rest while we wrestled with what to do. They helped make an unbearable situation more bearable and we would like to thank them from the bottom of our hearts. He is a credit to your organization as are the two paramedics who tried to help him.
Just a very sincere thank you for RSS’s assistance of a fire at my parents home on Saturday 8th March. It was Barron that was the field manager on site and I want to thank him for handling the situation in an exemplary manner. I will contact him personally and express my gratitude.